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Privacy Policy

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1. Introduction

JibChain ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you:

  • Visit our website https://jibchain.com

  • Use our AI-driven risk management platform

  • Interact with our SMS messaging service

  • Engage with our customer support

  • Participate in our training or educational programs

  • Access our resources and documentation

1.1 Our Privacy Commitment

We understand the trust you place in us when sharing your personal information. We take this responsibility seriously and are committed to:

  • Transparency about our data collection and use practices

  • Implementation of robust security measures to protect your information

  • Compliance with applicable data protection laws and regulations

  • Respecting your privacy rights and choices

  • Continuous improvement of our privacy practices

1.2 Scope of This Policy

This Privacy Policy applies to all information collected through our services, whether you are:

  • A potential or current client

  • A user of our platform

  • A visitor to our website

  • A recipient of our communications

  • A participant in our programs or events

1.3 Key Terms

To help you better understand this policy, here are some key terms:

  • "Personal Information" refers to any information that identifies or can be used to identify you

  • "Services" includes our website, platform, SMS messaging service, and all related tools and features

  • "Platform" refers to our AI-driven risk management solution

  • "Communications" includes emails, SMS messages, and other forms of contact from us

1.4 Changes and Updates

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes to this policy, we will:

  • Post a notice on our website

  • Send you a notification via email or SMS (if you have opted in to communications)

  • Update the "Last updated" date at the top of this policy

1.5 Your Consent

By using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. You can withdraw your consent at any time, though this may affect our ability to provide certain services to you.

2. Information We Collect

We may collect personal information that you provide directly to us, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Other information you choose to provide

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and maintaining our services

  • Sending you SMS messages with your consent

  • Responding to your inquiries and requests

  • Improving our services and developing new features

  • Complying with legal obligations

4. SMS Messaging Service

4.1 Opt-In Consent

By providing your mobile phone number and expressly consenting to receive SMS messages from us, you agree to opt in to our SMS messaging service. Your consent is specific to many of the following types of messages:

  • Risk alerts and notifications

  • Account security updates

  • Service announcements

  • System status updates

  • Compliance reminders

  • Appointment confirmations

When you opt in, you will receive the following confirmation message: "Welcome to JibChain SMS notifications. You'll receive up to 4 msgs/month. Msg&data rates may apply. Reply HELP for help, STOP to cancel.

Your opt-in consent expressly acknowledges:

  1. The exact nature of messages you'll receive

  2. Agreement to receive recurring automated marketing messages

  3. Understanding that consent is not required for any purchase or service

  4. Agreement to notify us if your mobile number changes

  5. Confirmation that you are the owner or primary user of the mobile number provided

4.2 Opt-Out Procedures

You may opt out of receiving SMS messages from us at any time through these methods:

Text Message Keywords:

  • Reply "STOP" (primary keyword)

Alternative Methods:

After you opt out, you will receive this confirmation message: "You've been unsubscribed from JibChain SMS Notifications. No more messages will be sent. Reply HELP or call (888) 702-2382 with questions."

Important Opt-Out Details:

  • Opt-out requests are processed immediately

  • All messaging will cease within 7 business days

  • Your opt-out applies to all marketing message categories

  • We maintain opt-out records for 5 years

  • You can opt back in at any time through our website by completing any online contact form.

4.3 Help Instructions

For support with our SMS messaging service:

Reply "HELP" to receive this automatic response: "JibChain Alerts: For help call (888) 702-2382 or email [insert email]. Msg&data rates apply. [X] msgs/month. Reply STOP to cancel."

Additional Support Options:

  • Phone Support: (888) 702-2382

    • Hours: [insert business hours]

    • Languages: English

  • Email Support: support@jibchain.com

  • Online Help Center: jibchain.com/help

    • FAQ section

    • Live chat support

4.4 Message Frequency

Message frequency varies by user type and selected preferences:

Standard Service Messages:

  • Account alerts: 1-4 per month

  • Risk notifications: As risks are detected (typically 2-4 per month)

  • System updates: 1 per month

  • Security alerts: As needed for account security

Maximum Message Frequencies:

  • Basic tier: Up to 6 messages per month

  • Professional tier: Up to 10 messages per month

  • Enterprise tier: Up to 12 messages per month

  • Critical security alerts: Additional as needed

You will receive a notification if:

  • Your message frequency will increase

  • New message categories are added

  • Service changes affect message frequency

4.5 Message and Data Rates

Standard Carrier Rates Apply:

  • Message rates according to your wireless plan

  • Data usage for links and attachments

  • International messaging rates if applicable

  • Premium SMS rates do not apply

Additional Cost Information:

  • No premium charges from JibChain

  • Standard text messaging rates from your carrier apply

  • Data rates may apply when accessing links

  • Contact your wireless provider for specific rate information

  • International messaging not supported unless specified

Important Rate Notices:

  1. We never charge premium rates for messages

  2. All messages are sent using standard rate codes

  3. Data charges may apply for accessing web content

  4. Messaging rates are set by your wireless carrier

  5. Contact your carrier for specific rate information

For questions about message rates:

  • Check your wireless plan details

  • Contact your carrier's customer service

  • Review our FAQ at jibchain.com/sms-faq

  • Call us at (888) 702-2382 for clarification

4.6 Service Limitations and Disclaimers

Our SMS service is subject to the following limitations:

  • Carrier coverage and availability

  • Wireless network conditions

  • Phone compatibility

  • International restrictions

  • Carrier filtering and blocking

  • System maintenance windows

We are not responsible for:

  • Delayed or undelivered messages due to carrier issues

  • Carrier fees or charges

  • Message delivery outside the United States

  • Changes to carrier policies affecting delivery

  • Phone incompatibility with SMS services

5. Sharing of Your Information

5.1 Service Providers and Business Partners

We may share your personal information with trusted third-party service providers and business partners who assist us in operating our business, including:

5.1.1 Technology and Infrastructure Providers

  • Cloud hosting providers

  • Data storage and processing services

  • Analytics platforms

  • Security and fraud prevention services

  • AI and machine learning service providers

  • SMS and communication service providers

5.1.2 Professional Service Providers

  • Payment processors and financial institutions

  • Customer support services

  • Internal Email marketing services

  • Internal Consulting firms

  • Auditors and accountants

  • Legal advisors

All service providers are contractually obligated to:

  • Use your information only for authorized purposes

  • Protect your personal information with appropriate security measures

  • Comply with applicable data protection laws

  • Return or destroy data when our relationship ends

  • Not sell or share your data with other third parties

5.2 Legal Obligations and Compliance

We may disclose your information when required by law, including:

5.2.1 Legal Requirements

  • In response to court orders or subpoenas

  • To comply with federal, state, or local laws

  • To meet regulatory reporting requirements

  • In response to law enforcement requests

  • For audit and compliance verification

5.2.2 Regulatory Compliance

  • Financial regulatory reporting

  • Securities and Exchange Commission requirements

  • Industry-specific compliance obligations

  • Tax reporting requirements

  • Government agency requests

5.3 Protection of Rights and Safety

We may share information to:

5.3.1 Protect Our Rights

  • Enforce our terms of service

  • Investigate potential violations

  • Protect our intellectual property

  • Defend against legal claims

  • Prevent fraud or abuse

5.3.2 Ensure Safety

  • Address security threats

  • Protect user safety

  • Respond to emergency situations

  • Prevent illegal activities

  • Investigate suspicious activities

5.4 Business Transactions

We may share information in connection with:

5.4.1 Corporate Transactions

  • Merger or acquisition discussions

  • Sale of company assets

  • Corporate reorganization

  • Joint venture negotiations

  • Investment due diligence

5.4.2 Transaction Requirements

Before sharing information in these situations, we will:

  • Ensure appropriate confidentiality agreements are in place

  • Require commitment to maintain privacy standards

  • Notify affected users when possible

  • Limit information sharing to what is necessary

  • Require data protection commitments from receiving parties

5.5 With Your Consent

We may share your information when you explicitly authorize us to do so:

5.5.1 User-Directed Sharing

  • When you request us to share your information

  • When you enable integration with third-party services

  • When you participate in joint promotional activities

  • When you opt in to specific sharing programs

  • When you authorize data portability

5.5.2 Consent Requirements

For consent-based sharing, we will:

  • Clearly explain what information will be shared

  • Identify who will receive the information

  • Describe how the information will be used

  • Provide option to withdraw consent

  • Document your consent

5.6 Information Sharing Safeguards

To protect your information when sharing, we:

5.6.1 Security Measures

  • Use encrypted data transmission

  • Implement access controls

  • Maintain audit logs of sharing activities

  • Verify recipient identity

  • Monitor data transfer activities

5.6.2 Data Protection Requirements

We require all recipients to:

  • Maintain appropriate security controls

  • Use information only for specified purposes

  • Not sell or redistribute your information

  • Notify us of any data breaches

  • Delete data when no longer needed

5.7 International Data Transfers

When sharing information internationally, we:

5.7.1 Transfer Safeguards

  • Use standard contractual clauses

  • Verify adequate data protection measures

  • Comply with cross-border transfer requirements

  • Implement additional security controls

  • Monitor international compliance

5.7.2 Geographic Considerations

  • Apply regional privacy requirements

  • Consider data localization laws

  • Address country-specific regulations

  • Maintain appropriate transfer mechanisms

  • Document transfer impact assessments

5.8 Your Rights and Choices

Regarding information sharing, you have the right to:

  • Request information about how your data is shared

  • Opt out of certain types of sharing

  • Withdraw consent for consent-based sharing

  • Request a list of third parties with whom we've shared your information

  • Object to sharing for specific purposes

To exercise these rights, contact us at:

6. Data Security

We implement reasonable precautions and follow industry best practices to protect your personal information and ensure that it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • The right to access personal information we hold about you

  • The right to request the correction of inaccurate personal information

  • The right to request deletion of your personal information

  • The right to opt out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy or our SMS messaging service, please contact us at:

JibChain Phone: (888) 702-2382

Email: support@jibchain.com

Website: https://jibchain.com

By using our services, including our SMS messaging service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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